How can we ensure predictable, consistent, quality mission success every time? This requires a systematic technical process that involves multiple stages of planning, designing, developing, testing, and deploying. Process dictates the result and ultimately, can influence mission outcome.
The quality of the process directly impacts the quality of the outcome.
A process IS executed, whether intentional or not. Sometimes processes come about by accident, habit, or even a lack of planning. Intentionality and documentation are required for reliable, usable processes that are properly adopted while also informing and influencing outcomes. A good process begins with the right questions. These questions become the task list (or steps in the process). Executing a process often reveals missing or inefficient tasks (or validates a mature, refined process) and taking the time to document feedback and adjusting the plan accordingly creates a better, mature process.
People execute a process.
People you trust and rely upon are critical to mission success and quality of the outcome. But people are not always 100% consistent. It’s also not unusual for different people execute the same process differently, creating changes and room for improvement – mainly to the task list. Adjusting, revising, discussing, and redocumenting all serve as critical ways to better the process.
A mature process followed from start to finish is a thing of beauty.
The team can begin to guarantee mission success, produce quality results consistently in less time, and save money by reducing time to completion and eliminating re-work. A team of experienced people following a process almost always produce a higher quality outcome with faster completion times. If a process is complete and mature, the people implementing it can be strangers or even beginners and still achieve high quality mission success, on-time and under budget.
The process is what dictates and facilitates this success.
One missed step in a process can cause a mission failure and/or lack of quality. However, if the process is solid, almost any ‘failure’ along the way will not translate to mission failure because the process ‘heals’ itself. Checks and balances are built in, and quality, experienced people following their familiar task list can adjust and correct anything that comes up. Following mature and refined processes will achieve consistent and predictable quality that meets mission expectations and helps to build a strong brand reputation.
At Presidio Federal, we take pride in understanding our customer’s needs then implementing a process to ensure mission success for our customers.
To learn more, contact us to set up a meeting.
